How pensioners can undergo identification procedures amid Ukraine’s current circumstances: a step-by-step guide and online application options
In the current realities of Ukraine’s pension system, the identification procedure for pensioners is becoming increasingly important to ensure the continuation of pension payments.
Amid prolonged conflict and other challenging conditions, many Ukrainians seek alternative ways to verify their identities without leaving their homes.
Therefore, the Pension Fund of Ukraine actively promotes remote identification methods.
According to official information from the Main Department of the Pension Fund in Donetsk region, a special option is now available — submitting an application for identification via videoconference.Who needs to undergo identification? As per the Government Resolution № 299 of February 11, 2025, identification is mandatory for several categories of pensioners.
These include citizens living on temporarily occupied territories or forced to leave due to war, who have received refugee status or temporary protection amid Russian aggression.
Additionally, those who stay outside Ukraine for more than six months per year or reside in regions where active hostilities have occurred or are ongoing.
The Pension Fund offers multiple ways to apply for identification online.How to complete the process via online services? Several convenient channels are available: filling out an electronic form on the official PФU portal, calling the Contact Center at 0800 503 753 or (044) 281-08-70/71.
The Fund registers your application, schedules the date and time for the video session, and notifies you via email or personal account.
The preferred platforms for video identification include Google Meet, Signal, Telegram, Viber, WhatsApp, and Zoom.
After the session, the Fund makes a decision regarding the success or failure of the identification, informing the pensioner accordingly.This initiative aims to improve service quality and convenience for pensioners, many of whom face challenges in verifying their identities — especially during wartime and under local restrictions.
It is crucial to complete the identification process to avoid delays or interruptions in pension payments.
Using video conferencing tools provides a safe, efficient, and accessible way to confirm one’s identity remotely, ensuring pension benefits are maintained without unnecessary disruptions.